Shop Rules
Shop Rules of the Lifespan molecule Online Store
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Contents:
1. General information
1.1. These regulations govern the rules for using the Online Store located at www.lifespanmolecules.com.
1.2. Online Store, operating at www.lifespanmolecules.com (hereinafter referred to as: Online Store) The Lifespan molecules Online Store is run by Lifespan Molecules spółka z ograniczoną odpowiedzialnością, entered into the National Court Register kept by the District Court for Wrocław-Fabryczna, 6th Commercial Division of the National Court Register in Wrocław, under number 0000858226, NIP: 8961597109, REGON: 386945247, (hereinafter referred to as “Lifespan Molecules Sp. z o. o.”).
1.3. Contact details of the entrepreneur, enabling the Buyer to contact the Seller: postal address: 55-040 Bielany Wrocławskie, ul. Ogrodowa 60/5; telephone number: tel.: +48 787 656 850; e-mail address: lifespanmolecules@lifespanmolecules.com.
1.4. The regulations of the Lifespan molecules Online Store are permanently posted on the website www.lifespan.pl, in a way that allows customers to obtain, reproduce and record its content. The Regulations are also made available to Customers before concluding the contract.
2. Definitions
The terms used in these regulations mean:
2.1. Consumer – a natural person within the meaning of Art. 22 of the Civil Code,
2.2. Entrepreneur with consumer rights – a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Statistical Office. Registration and Information on Business Activity,
2.3. Entrepreneur – means a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity,
2.4. Seller – The Lifespan molecules Online Store is run by Lifespan Molecules spółka z ograniczoną odpowiedzialnością, entered into the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under number 0000858226, NIP: 8961597109, REGON: 386945247.
2.5. Online Store – online store run at www.lifespanmolecules.com, by Lifespan Molecules spółka z ograniczoną odpowiedzialnością.
2.6. Civil Code – Act of April 23, 1964 (Journal of Laws 2020.1740),
2.7. Goods – all goods that are the subject of a sales contract between the seller and the buyer.
2.8. Regulations – these regulations for the provision of electronic services within the meaning of Art. 8 of the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2020.344).
2.9. Customer/Buyer – a natural person, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places or plans to place an Order in the Online Store using electronic means, including a Consumer, an Entrepreneur with consumer rights and an Entrepreneur.
2.10. Order – the Customer’s declaration of will, in which the Customer accepts the Seller’s sales offer, which includes in particular the price, type and quantity of Goods under the sales contract via the online store.
2.11. Consumer Rights Act – Act of May 30, 2014 on consumer rights (Journal of Laws 2020.287).
3. Rules of using the online store
3.1. The prices of all goods offered by the Store are gross prices (including VAT).
3.2. The prices appearing on the Lifespan molecules store website, as well as the descriptions of the goods, constitute commercial information only, and not an offer within the meaning of the Civil Code. They become binding – for the purposes of concluding a specific contract – only when the Seller confirms acceptance of the order for execution.
3.3. The Seller uses discount codes in the Lifespan molecules Online Store, authorizing the purchase of goods with a discount included in the coupon. Discount codes cannot be exchanged for cash.
3.4. To place an order in the Lifespan molecules Online Store, you must accept these Regulations.
3.5. To successfully place an order in the Lifespan molecules Online Store, you must have a device with Internet access that allows you to browse websites, as well as a keyboard or other device that allows you to correctly fill out electronic forms. It is recommended to use the latest versions of web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera, Safari for OS X, etc.
3.6. The Online Store website uses Responsive Web Design (RWD) technology, which adapts the website content to the device on which it is displayed. The Store’s website is ready to be displayed on both desktop computers and mobile devices.
3.7. The Lifespan molecules Online Store website has an SSL certificate – a secure communication encryption protocol.
4. Terms of concluding a sales contract
4.1. You can place orders in the Lifespan molecules Online Store by completing the appropriate forms available on the store’s website.
4.2. When placing an order, the customer is obliged to provide correct personal data: name and surname, residential address, e-mail address and mobile phone number.
4.3. After receiving the order, the Seller confirms its receipt and at the same time informs about the acceptance of the Order for execution. The Order is confirmed by the Seller sending an appropriate message to the Customer to the e-mail address provided by the Customer in the Order Form. Upon confirmation of acceptance of the Order for execution by the Seller, the contract is considered concluded.
4.4. The content of the sales contract is made available and recorded by making these Regulations available on the Online Store website and sending appropriate information to the Customer’s e-mail address provided when placing the order, referred to in §4 point. 4.2.
4.5. Placing Orders in the Lifespan molecules Online Store is possible 24 hours a day, all days of the year.
5. Payment method and payment deadline
5.1. In the Lifespan molecules Online Store, payments can be made in one of the following ways: transfer to the Seller’s bank account or via payment services of external suppliers: payment by quick transfer, card payment, BLIK payment.
5.2. After placing the order and choosing the method of payment by transfer to the Seller’s bank account, the Customer receives the bank account number via e-mail to which the required amount should be transferred.
5.3. Immediately after the payment is credited to the bank account of the Lifespan molecules Online Store, the order is sent for processing.
5.4. The Lifespan molecules Online Store allows payment via the following external electronic payment services, such as: PayNow, Google Pay, Apple Pay.
5.5. The customer is obliged to make payment using one of the above-mentioned methods within 7 calendar days from the date of conclusion of the sales contract.
6. Delivery of goods
6.1. The ordered goods are delivered within the territory of Poland, the EU and third countries in accordance with Directive 2006/112/EC of the Council of 28 November 2006 on the common system of value added tax and in accordance with Art. 23 section 2 on tax on goods and services.
6.2. The ordered goods are delivered to the address indicated by the Customer in the order form.
6.3. The shipping time of goods is marked on the Lifespan molecules Online Store website and is 48 hours. The Seller will make every effort to ensure that the goods are delivered within the time specified in the product card in the online store. If it is impossible to deliver the goods within the above-mentioned time, the Buyer will be informed immediately.
6.4. Delivery of the ordered Goods takes place via: DHL Parcel, UPS, GLS, Kurier InPost, Kurier DPD, Paczka w RUCHu, Poczta Polska, GEIS, InPost Paczkomaty
6.5. When the goods are handed over to the courier company, the Buyer is notified of this fact by sending an e-mail to the address provided in the order.
6.6. The costs of delivering the Goods, which in addition to the price for the Goods are borne by the Customer, are provided on the Store’s website when placing the Order.
6.7. Upon receipt of the goods, the Customer is obliged to confirm receipt. From now on, the goods become the property of the customer.
7. Withdrawal from the contract for the purchase of goods
7.1. A Buyer who is a Consumer or an Entrepreneur with consumer rights who has concluded a distance or off-premises contract has the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods without giving a reason.
7.2. In the event of exercising the right referred to in the preceding point (8.1 § 8), the Buyer should inform the Seller about it by submitting a declaration of withdrawal on the form provided to him by the Seller, which he may send by post to the following address: Lifespan Molecules Sp. z o. o., 55-040 Bielany Wrocławskie, ul. Ogrodowa 60/5; or electronically using the electronic withdrawal form sent to the Seller’s e-mail address: lifespanmolecules@lifespanmolecules.com. To meet the deadline, it is enough to send the declarations before its expiry. Declaration of withdrawal submitted after the deadline referred to in §8 point 8.1 has no legal effects.
7.3. The form of declaration of withdrawal from the contract (Appendix No. 1 to these Regulations) is provided to the Buyer in paper form (in the documentation attached to the shipment) and in electronic form (in an attachment to electronic correspondence confirming acceptance of the order for execution).
7.4. If the Consumer or Entrepreneur with consumer rights submits a declaration of withdrawal electronically via the electronic withdrawal form, the Seller will immediately send confirmation of receipt of the declaration of withdrawal from the contract (on a durable data carrier within the meaning of Article 2 point 4 of the Act of 30.5. 2014 – on consumer rights).
7.5. The cost of returning the goods, except for the situation referred to in Art. 33 (i.e. in the event of additional costs resulting from the delivery method selected by the Consumer or Entrepreneur with consumer rights other than the cheapest standard delivery method available in the Online Store) and Art. 34 section 2 of the Act of May 30, 2014 – on consumer rights, is borne by the Seller.
7.6. The buyer is obliged to properly secure the returned goods to prevent damage during transport (direct cost of returning the goods – in accordance with Article 34(2) of the Act of May 30, 2014 – on consumer rights (consolidated text: Journal of Laws of 2017 item 683).The consumer or entrepreneur with consumer rights bears the direct costs of returning the goods.
7.7. The Consumer or Entrepreneur with consumer rights is obliged to return the item immediately, but no later than within 14 days from the date on which he withdrew from the contract. The Seller may stipulate that in the event of withdrawal from the contract, the item to be returned will be collected personally by him or a person authorized by him.
7.8. If the returned goods are incomplete or show signs of use. The Seller reserves the right to refuse to accept the shipment.
7.9. In the event of withdrawal from the contract, all payments made by the Buyer, including delivery costs, will be transferred to the Buyer’s bank account immediately after the Seller receives the Buyer’s declaration of withdrawal from the contract and after returning the goods, and no later than within 14 days from the date of return of the goods.
7.10. The Seller declares that the refund referred to in § 8 point 8.9 of the Regulations will be made using the same payment method as used by the Buyer. The Seller, in consultation with the Buyer, may determine another method of refund which will not involve the Buyer incurring additional costs.
7.11. The Seller declares that the right of withdrawal does not apply to contracts specified in Art. 38 of the Act of May 30, 2014 – on consumer rights (Journal of Laws 2020.0.287, i.e. – Act of May 30, 2014 on consumer rights), in particular, the consumer is not entitled to withdraw from a contract concluded off-premises or at a distance. in relation to contracts: 5) in which the subject of the service is an item delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery; 3) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs;
7.12. By concluding the contract, the Consumer or Entrepreneur with consumer rights confirms that he or she has read the content of these regulations, and confirms that he or she has been notified of the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods.
8. Complaints
8.1. The basis and scope of the Seller’s liability towards the Customer for non-compliance of the Product with the Agreement are specified in generally applicable legal provisions and the following provisions of the Regulations.
8.2. The seller is obliged to deliver the product without defects.
8.3. If mechanical damage is found during delivery or if a complaint is addressed to the Seller, the Buyer should send information about this fact by post to the address of Lifespan Molecules Sp. z o. o., 55-040 Bielany Wrocławskie, ul. Ogrodowa 60/5; or via e-mail to the following e-mail address: lifespanmolecules@lifespanmolecules.com. In the notification, it is recommended to indicate the defect that the Customer believes the goods have, and, if possible, to document the defect, the date of occurrence of the defect, and a request for a method of bringing the goods into compliance with the contract in accordance with Art. 560 et seq. Civil Code and providing contact details. The above requirements are recommendations, their absence does not affect the effectiveness of the complaint.
8.4. The Seller will respond to the notification within 14 days of receiving the notification. Failure to respond by the Seller within the above deadline means that the Seller considered the complaint justified.
8.5. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:
8.5.1. http://www.uokik.gov.pl/spory_konsumenckie.php;
8.5.2. http://www.uokik.gov.pl/sprawy_zdrowie.php;
8.5.3. http://www.uokik.gov.pl/wazne_adresy.php;
8.6. The Customer who is a Consumer has in particular (but not exclusively) the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
8.6.1. The customer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent consumer arbitration courts are set out in the Regulation of the Minister of Justice of July 6, 2017 on determining the regulations for the organization and operation of permanent consumer arbitration courts attached to voivodeship trade inspection inspectors. (Journal of Laws of 2017, item 1356).
8.6.2. The customer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for an out-of-court resolution of the dispute between the Customer and the Seller. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.
8.6.3. The customer may submit a complaint via the ODR online platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information on forms of out-of-court resolution of disputes that may arise between entrepreneurs and consumers.
9. Rules for publishing opinions
9.1. Each Buyer/Customer may publish opinions about the goods/services in the appropriate place on the Store’s website. The opinion should be written in Polish or English, following the rules of correct spelling.
9.2. Opinions are subjective statements of customers. The Seller is not responsible for their content.
9.3. The Buyer/Customer declares that his statement does not violate applicable law or the rights of third parties. He is fully responsible for the statements he places in the Lifespan molecules Online Store.
9.4. The submitted opinion is subject to verification by the seller to check whether the opinion does not contain prohibited content, in particular when the opinion violates applicable regulations, contains prohibited content, advertising, personal data, infringes copyrights, etc.